Privacy Policy

Last Updated: June 3, 2024

 This privacy policy (“Privacy Policy”) governs how we, Ark Design Architecture Design Ltd. (together, “Ark Design”, “we”, “our” or “us”) use, collect and store Personal Data we collect or receive from or about you (“you”) such as in the following use cases:

  • When you browse or visit our website, https://arkdesign.ai/ (“Website”);
  • When you make use of, or interact with, our Website
    1. When you register through the “Start for Free” option or request a demo
    2. When you contact us through the “Ask a question” option or otherwise request to “Get Support”
    3. When you register to join our community (e.g., through the “Submit a Project”, “Submit an Article” or “Become an ARK Certified User” options)
    4. When you subscribe to our distribution list(s) / newsletter(s) / blog(s)
  • When you attend a marketing event and/or we exchange business cards, and you provide us with your Personal Data
  • When we acquire your Personal Data from third-party sources (such as lead-generation companies)   
  • When we use the Personal Data of our customers (e.g. contact details)
  • When you interact with us on our social media profiles

Please read this Privacy Policy carefully, so you can understand our practices and your rights in relation to personal data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being and any information deemed as Personally Identifiable Information by privacy laws. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant to GDPR-protected individuals and the “Do Not Sell My Personal Information” mechanism(s) below are only relevant for CCPA-protected individuals. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement significant changes to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.

 Table of contents: What information we collect, why we collect it, and how it is used

  1. What information we collect, why we collect it, and how it is used
  2. How we protect and retain your Personal Data
  3. How we share your Personal Data
  4. Additional information regarding transfers of Personal Data
  5. Your privacy rights
  6. Use by children
  7. Interaction with third party products
  8. Analytic tools
  9. Specific provisions applicable under California privacy law
  10. Contact us
  1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

 

Specific Personal Data we collect

Why is the Personal Data collected and for what purposes?

Legal basis (GDPR only, if applicable)

Third parties with whom we share your Personal Data

Consequences of not providing the Personal Data

When you browse or visit our Website

Cookies, analytic tools and log files. For more information, please read our cookies policy available on our Website.

 

 

●       To provide you with the Website

●       To analyze and monitor your usage of the Website

●       For marketing purposes

●       To customize features of the Website

●       To identify your computer operating system and browser

●       Consent

●       Legitimate interest (e.g., necessary cookies)

Read more about the purposes of each cookie in our cookies policy available on our Website.

 

 

 

 

Certain non-essential Website features may not be available.

Read more about the purposes of each cookie in our cookies policy available on our Website.

●       Geolocation (foreground or background data access) (such as city and country).

●       IP-address

 

To customize features of our service in accordance with local needs and requirements.

●       Consent

●       Legitimate interest

3rd party platforms such as for the following purposes:

LogRocket, SiteGround, Google and AWS.      

Cannot customize features of service in accordance with local needs and requirements.

When you make use of, or interact with, our Website

When you register through the “Start for Free” option or request a demo

●       First name

●       Last name

●       Company name

●       Business Email

●       Any other Personal Data you decide to provide us with

 

 

●       To be able to create an account

●       To be able to log in

●       To be able to enjoy features available to registered users only

●       To send you marketing communication, updates, offers and other relevant promotions or news

●       Legitimate interest (e.g. to create your account).

●       Consent

 

3rd party platforms such as for the following purposes:

LogRocket, SiteGround, Google and AWS.

Cannot create an account.

Cannot log in.

Cannot enjoy all the features.

Cannot send you marketing communication, updates, offers and other relevant promotions or news.

 

●       Geolocation (foreground or background data access) (such as city and country).

●       IP-address

 

 

To customize features of our service in accordance with local needs and requirements.

●       Consent

●       Legitimate interest

3rd party platforms such as for the following purposes:

SiteGround,  LogRocket, Mailchimp, Google and AWS.

Cannot customize features of service in accordance with local needs and requirements.

When you contact us through the “Ask a question” option or otherwise request to “Get Support”

●       First name

●       Last name

●       Business Email

●       Support information/message

 

●       To provide you with support

●       To answer your questions

 

●       Legitimate interest (e.g. provide you with the support/information you request)

●       Consent

3rd party platforms such as for the following purposes:

SiteGround,  LogRocket, Mailchimp, Google and AWS.

Cannot provide you with support.

Cannot answer your questions.

When you register to join our community (e.g., through the “Submit a Project”, “Submit an Article” or “Become an ARK Certified User” options)

●       First name

●       Last name

●       Business Email

●       Any other Personal Data you decide to provide us with

 

●       To allow you to feature in our Gallery

●       To allow you to feature in our blog

●       To allow you to become an ARK certified user

 

 

●       Legitimate interest (e.g. to confirm your schedule).

●       Consent

 

3rd party platforms such as for the following purposes:

SiteGround,  LogRocket, Mailchimp, Google, AWS, LinkedIn, Instagram, Meta, Twitter and TikTok.

Cannot allow you to feature in our Gallery.

Cannot allow you to feature in our blog.

Cannot allow you to become an ARK certified user.

 

 

When you subscribe to our distribution list(s) / newsletter(s) / blog(s)

●       First name

●       Last name

●       Email address

●       Any other Personal Data you decide to provide us with

 

●       To add you to our mailing list

●       To send newsletters or other marketing communications.

●       To add you to our blog distribution list

 

●       Consent

●       Legitimate interest (e.g. send you more information about Ark Design)

3rd party platforms such as for the following purposes:

LogRocket, Mailchimp, Google and AWS.

Cannot add you to our mailing list.

Cannot send you marketing communications.

Cannot add you to our blog distribution list.

When you attend a marketing event and/or we exchange business cards, and you provide us with your Personal Data

●       Full name

●       Email address

●       Phone number

●       Job position

●       Any other Personal Data you decide to provide us with

 

●       To contact you for business and partnership matters

●       To provide you with information and assistance

 

 

Consent.

3rd party platforms such as for the following purposes:

SiteGround,  LogRocket, Mailchimp, Google and AWS.

Cannot contact you for business and partnership matters.

Cannot provide you with accurate information and assistance.

When we acquire your Personal Data from third-party sources (such as lead-generation companies)

●       Contact details

 

 

●       To offer you our services

●       To reach you with relevant information

●       To target you in social media channels

 

 

Legitimate interest.

3rd party platforms such as for the following purposes:

Mailchimp, Google and AWS.

Cannot offer you, our services.

Cannot reach you with relevant information.

Cannot target you in social media channels.

When we use the Personal Data of our customers (e.g. contact details)

●       Full name

●       Email address

●       Phone number

●       Company name and details

●       Job position

●       Any other information that you provide us with

●       To provide our services

●       To perform the applicable contract

●       To communicate with our customers

 

 

Processing is necessary for a contract we have with you, or in order to take necessary steps before entering into a contract.

 

3rd party platforms such as for the following purposes:

LogRocket, Mailchimp, Google and AWS.

Cannot provide our services.

Cannot perform the agreement.

Cannot communicate with you.

When you interact with us on our social media profiles

●       Account name

●       Any other information you choose to provide us with

 

 

●       To respond to your messages about our services.

●       To establish a business connection with you

 

 

Legitimate interest (e.g., in order to respond to your messages).

3rd party platforms such as for the following purposes:

Mailchimp, Google, AWS, LinkedIn, Instagram, Meta, Twitter, and TikTok.

Cannot respond to your messages about our services.

Cannot establish a business connection with you,

Finally, please note that some of the abovementioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).

2. HOW WE PROTECT AND RETAIN YOUR INFORMATION

  • Security. We have implemented appropriate technical, organizational and security measures designed to protect your Personal Data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
  • Retention of your Personal Data. Your Personal Data will be stored until we delete the record and we proactively delete it or you send a valid deletion request, please note that in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings. We have an internal data retention policy to ensure that we do not retain your Personal Data perpetually. Regarding retention of cookies, you can read more in our cookie policy available on our Website.

3. HOW WE SHARE YOUR PERSONAL DATA

In addition to the recipients described above, we may share your Personal Data as follows:

  • With our business partners with whom we jointly offer products or services. We may also share Personal Data with our affiliated companies.
  • To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
  • If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your Personal Data to such third party (whether actual or potential) in connection with the foregoing events;
  • In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your Personal Data in connection with the foregoing events, including, in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company; and/or
  • Where you have provided your consent to us sharing or transferring your Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).
  • If you want to receive the list of the current recipients of your Personal Data, please make your request by contacting us at info@arkdesign.ai.

4. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA

  • External transfers: Where we transfer your Personal Data outside of EU/EEA (for example to third parties who provide us with services), we will generally obtain contractual commitments from them to protect your Personal Data.
  • Transfer mechanisms: When Ark Design engages transfers of personal information, it relies on Adequacy Decisions adopted by the European Commission based on Article 45 of the GDPR (for example, when we access Personal Data from Israel), Standard Contractual Clauses laid down by the European Commission, or any other approved transfer mechanism. Ark Design continually monitors the circumstances surrounding such transfers to ensure that these maintain, in practice, a level of protection that is essentially equivalent to the level of protection guaranteed by the GDPR.

5. YOUR PRIVACY RIGHTS

  • Rights:
    • The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):
    • You have a right to access Personal Data held about you. Your right of access may normally be exercised free of charge, however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
    • You have the right to request that we rectify any Personal Data we hold that is inaccurate or misleading;
    • You have the right to request the erasure/deletion of your Personal Data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your Personal Data, for example for the establishment, exercise or defense of legal claims;
    • You have the right to object, to or to request restriction, of the processing;
    • You have the right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
    • You have the right to object to profiling;
    • You have the right to withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;
    • You also have a right to request certain details of the basis on which your Personal Data is transferred outside the European Economic Area, but data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality;
    • You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.
  • You can exercise your rights by contacting us at info@arkdesign.ai. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent with a written permission signed by you. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
  • Deleting your account: Should you ever decide to delete your account, you may do so by emailing info@arkdesign.ai. If you terminate your account, any association between your account and Personal Data we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public.
  • Marketing emails – opt-out: You may choose not to receive marketing email of this type by sending a single email with the subject “BLOCK” to info@arkdesign.ai. Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.

6. USE BY CHILDREN. We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen (18), do not provide any Personal Data to us. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide Personal Data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at info@arkdesign.ai.

7. INTERACTION WITH THIRD PARTY PRODUCTS. We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

8. ANALYTIC TOOLS

  • Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with Personal Information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
  • AWS. The Website and platform use AWS’ brand analytic services in order to optimize the customer experience and assess marketing campaigns. For further details please see the AWS privacy notice at https://aws.amazon.com/privacy/.
  • LogRocket. We also use the LogRocket tool to identify technical and UX issues. You may learn more about how Log Rocket collects and processes information at https://logrocket.com/privacy/.
  • Through our services, we allow third party advertising partners to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile/website identifiers, page(s) visited, location, time of day). We also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners will use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising. We allow access to other data collected by the services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your Personal Information with third party advertising partners, you may let us know.
  • We use log files. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.
  • We reserve the right to remove or add new analytic tools.

9. SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW

  • Our California Do Not Track Notice (Shine the Light): Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

 

  • Deletion of Content from California Residents: If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or Personal Information you have publicly posted. To remove, please send an email to info@arkdesign.ai. Please be aware that after removal you will not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Information you have posted and that there may be circumstances in which the law does not require us to enable removal of content.

 

10. CONTACT US.

If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at info@arkdesign.ai.

Start creating optimized floor plans fast & efficiently with ARK

Win to become an Ark AI Architect

Join our “AI Generate” Challenge and showcase your innovative architectural designs!

Ask a Question

Become Certified

If you have mastered ARK and have created a few projects on our platform, you too can become ARK Certified and feature on our website!

Submit an article

Submit an article to be published on ArkDesign.AI blog.

Submit a project

Submit Projects that you have designed to our gallery.

Upgrade to Pro

Please fill in your details and we will get back to you with all the details

Get a demo

Please fill in your details and we will get back to you shortly.